ESTABLISH SERVICE
Establishing service with Kirksville Water Association requires an in person visit to our office at 1613 Foxhaven Dr. Richmond Ky. to complete a contract for water service and pay a security deposit of $80.00 and a service charge of $58.00 total amount due at this time is $138.00. All new service customers must be prepared to present proof of identity in the form of a picture ID and proof of ownership or lease of location for new service .

DISCONTINUE SERVICE
Discontinuing service requires written notification of address, date service is to be discontinued a copy of a picture ID, and a forwarding address. You should visit our office to complete this notice. Any security deposits you may have are applied to your final billing.

NON-PAYMENT POLICY
If your payment is not received by the due date, your account is charged a 10% penalty and you will receive a final past due notice advising your balance due, last date you can pay to avoid cut off of water service, and applicable service charge if service order is dispatched to disconnect. Kirksville Water Association does provide special payment arrangements for RESIDENTIAL customers on occasion when customers may have difficulty paying their water bill.

GENERAL BILLING INFORMATION
Water service will be billed monthly. Bills are payable and due on the date of issuance.

Payment must be received before the close of business within 15 days of the issuance of the bill; otherwise, the delinquent bill will be assessed the late payment penalty approved and on file with the Public Service Commission. Should the final date for payment at the net rates fall on a weekend and/or holiday, the next business day following the final date will be held as the day of grace for delivery of payment.

Our Drop box is located in the drive thru.

DO NOT PUT CASH IN THE DROP BOX KIRKSVILLE WATER ASSOCIATION CANNOT BE RESONSIBLE FOR ANY CASH IN THE DROP BOX